Refund & Service Policy

This policy explains how Irwinsoft LLC (“Irwinsoft,” “we,” “us”) bills for its consulting and custom software services and how cancellations and refunds are handled. Because we provide professional services rather than physical goods, the terms below reflect the nature of that work.

Nature of our services

Irwinsoft sells professional services — legal-technology consulting and custom software development. We do not sell physical products. Fees pay for time, expertise, and deliverables produced specifically for each client.

How we bill

• Consulting & advisory: billed hourly or on a monthly retainer, as stated in your agreement.
• Custom development: billed on a fixed-scope, milestone basis. A deposit or initial milestone payment is typically required before work begins, with remaining payments tied to agreed milestones.
• Discovery: initial scoping or discovery work may be billed as a separate, one-time fee.

Deposits and milestone payments

Deposits and milestone payments reserve our time and fund work already underway. Once we have begun performing the work a payment covers, that payment is generally non-refundable, because the value — our time and effort — has been delivered.

Cancellation

You may cancel an ongoing engagement at any time by written notice (email is fine). Upon cancellation:

• You are responsible for fees for all work performed and expenses incurred through the cancellation date;
• Any prepaid amounts that exceed the value of work performed to date will be refunded to you;
• Amounts corresponding to work already performed are non-refundable.

For retainers, cancellation stops future billing; the current period's retainer is generally non-refundable once the period has begun.

Refunds

If you believe you were billed in error, or that a deliverable materially failed to meet the agreed written scope, contact us within 14 days of the charge. We will review the matter in good faith and, where appropriate, issue a correction or refund of the affected amount. Approved refunds are returned to the original payment method through our payment processor and may take several business days to appear.

Chargebacks

If you have a billing concern, please contact us first — we would much rather resolve it directly and quickly than through a chargeback. We reserve the right to dispute chargebacks that conflict with this policy or a signed agreement.

Questions

For any billing, cancellation, or refund question, email hello@irwinsoft.com and we'll respond promptly.
Irwinsoft LLC, United States.